Câu 22: GCX-ARC: Genesys Cloud CX: Architect
Your contact center has specific working hours, and you need to route calls differently during closed hours and holidays. To achieve this, you configure schedule-based routing in Genesys Cloud. Which steps should you take to set this up? (Choose three.)
Nội dung câu hỏi
Your contact center has specific working hours, and you need to route calls differently during closed hours and holidays. To achieve this, you configure schedule-based routing in Genesys Cloud. Which steps should you take to set this up? (Choose three.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Create separate schedules for working hours, closed hours, and holidays to manage call routing. — đáp án hiện tại
- B. Assign the schedule group directly to the default queue for all interactions.
- C. Add the created schedules to a schedule group for centralized management. — đáp án hiện tại
- D. Map the schedules to skill-based routing rules.
- E. Link the schedule group to a call route and assign the respective flows. — đáp án hiện tại
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.
Chưa có bình luận. Mở giao diện tương tác để bắt đầu thảo luận.