Câu 16: Salesforce Certified Service Cloud Consultant
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents…
Nội dung câu hỏi
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support. What is the recommended solution to meet the requirements?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Omni-Channel with Skills-Based Routing — đáp án hiện tại
- B. Knowledge One with Article Recommendations
- C. Live Agent and Live Message
- D. Experience Cloud with self support
Cộng đồng
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