Câu 15: Salesforce Certified Service Cloud Consultant

The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce administrator has identified hundreds of cases that are closed, but still owned by a queue. Which two solutions should a consultant recommend to correct this problem? (Choose two.)

1. A. Create a case assignment rule to ensure cases are owned by a user when closed.
2. B. Create a case validation rule to ensure cases are owned by a user when closed. — đáp án hiện tại
3. C. Use a data tool to update the owner field on closed cases. — đáp án hiện tại
4. D. Create a Process Builder and Flow to change the owner on closed cases.