Câu 88: Salesforce Certified Service Cloud Consultant
Cloud Kicks uses Next Best Action to recommend actions that services agents can take when working on a customer case. Multiple service agents work on the same case. Service agents need to understand when actions were started, paused, resumed and completed. What should a consultant recommend service agents use?
Nội dung câu hỏi
Cloud Kicks uses Next Best Action to recommend actions that services agents can take when working on a customer case. Multiple service agents work on the same case. Service agents need to understand when actions were started, paused, resumed and completed. What should a consultant recommend service agents use?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Recommendation Strategy Metrics related list.
- B. Einstein Next Best Action Strategy Builder.
- C. Paused flow interviews Lightning Component.
- D. History tab on the Actions & Recommendations component. — đáp án hiện tại
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