Câu 65: Salesforce Certified Service Cloud Consultant
Cloud Kicks recently deployed an Omni-Channel implementation in Lightning. A set of service agents that handle security-related issues have complained that Case records are not being routed to them correctly. What are three necessary steps to test that the Omni-Channel implementation is routing correctly? (Choose thre…
Nội dung câu hỏi
Cloud Kicks recently deployed an Omni-Channel implementation in Lightning. A set of service agents that handle security-related issues have complained that Case records are not being routed to them correctly. What are three necessary steps to test that the Omni-Channel implementation is routing correctly? (Choose three.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Enable Debug Omni-Channel routing configuration in Setup.
- B. Open the Omni-Channel Supervisor tab. — đáp án hiện tại
- C. Log in as a user who is enabled for Omni-Channel access. — đáp án hiện tại
- D. Open the record you want to route. — đáp án hiện tại
- E. Change the owner to a queue associated with the routing configuration.
Cộng đồng
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