Câu 21: Salesforce Certified Service Cloud Consultant

Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to closed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases. What is the recommended method to meet the requirements?

1. A. Enable Knowledge User for Service Agents.
2. B. Use the Clone option to create a new article.
3. C. Select ‘Flag as new version’ checkbox when publishing. — đáp án hiện tại
4. D. Use Smart Link to Article to select the prior version.