Câu 22: Salesforce Certified Service Cloud Consultant

The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? (Choose three.)

1. A. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
2. B. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day. — đáp án hiện tại
3. C. Create a central "Contact Us" page which provides access to all available channels. — đáp án hiện tại
4. D. Optimize the Experience Cloud site for mobile devices to have access to the same support as desktops. — đáp án hiện tại
5. E. Replace the existing "Chat Now" button on the Customer Community with a toll-free phone number.