Câu 98: Salesforce Certified Service Cloud Consultant

Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online. How should the consultant implement these requirements?

1. A. Update the case assignment rule to add the site member to the predefined case team.
2. B. Change the org-wide default for cases and contacts internal access to private.
3. C. Create a sharing rule to share the contact record with the site member.
4. D. Set up a sharing set to grant access based on the site member's contact record. — đáp án hiện tại