Câu 13: Salesforce Certified Service Cloud Consultant
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:• Agents need to collaborate with other teams.• The product development team needs to be alerted on high-priority cases for specific products. Which solution will meet these requirements?
Nội dung câu hỏi
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:• Agents need to collaborate with other teams.• The product development team needs to be alerted on high-priority cases for specific products. Which solution will meet these requirements?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Use Salesforce Flow for notifications and case teams to monitor cases. — đáp án hiện tại
- B. Use escalation rules for notifications and case teams to monitor cases.
- C. Use escalation rules for notifications and account teams to monitor cases.
- D. Use Salesforce Flow for notifications and account teams to monitor cases.
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