Câu 77: Salesforce Certified Service Cloud Consultant
Ursa Major Solar sells industrial equipment and provides support through voice channels as well as mobile technicians. When incidents occur, high-priority customers have a dedicated phone number to call. Technicians must then be rerouted from the next scheduled work location to the high-priority customer site. What is…
Nội dung câu hỏi
Ursa Major Solar sells industrial equipment and provides support through voice channels as well as mobile technicians. When incidents occur, high-priority customers have a dedicated phone number to call. Technicians must then be rerouted from the next scheduled work location to the high-priority customer site. What is the recommended solution?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Workforce Engagement
- B. Incident Management
- C. Visual Remote Assistant
- D. Field Service — đáp án hiện tại
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