Câu 76: Salesforce Certified Service Cloud Consultant

Support is divided by product line at AW Computing. Each product line has its own support reps, queue, articles, and record types. Support reps only work within their product line. To help standardize communications with customers, the support administrator would like to implement quick texts. Quick texts are unique to each product line. How should the administrator ensure support reps only have access to quick texts for their specific product line?

1. A. Set the organization-wide default to Private and create sharing rules to share with roles.
2. B. Add a permission set for Read access to the appropriate product line.
3. C. Assign the quick texts to Data Categories with access to the appropriate profiles.
4. D. Create a folder for each product line and share them with the specific users. — đáp án hiện tại