Câu 84: Salesforce Certified Service Cloud Consultant
Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarchy that is 10 levels deep. What should a consultant recommend?
Nội dung câu hỏi
Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarchy that is 10 levels deep. What should a consultant recommend?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Consolidate into 3 or fewer category groups.
- B. Reorganize into a hierarchy with 6 or fewer levels. — đáp án hiện tại
- C. Assign up to 10 data categories per category group to each article.
- D. Organize up to 200 categories in each category group.
Cộng đồng
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