Câu 83: Salesforce Certified Service Cloud Consultant

Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Cases and Work Orders. CK would like an efficient method to manage the setup. What is the recommended configuration to meet the requirements?

1. A. Set up separate Entitlement Processes for Case and Work Order.
2. B. Create an Apex Trigger to assign the Entitlement Process to Work Order.
3. C. Work Orders created from a Case automatically inherit the Entitlement Process. — đáp án hiện tại
4. D. Assign the Work Order to the same Case as the Entitlement Process.