Câu 82: Salesforce Certified Service Cloud Consultant

Cloud Kicks (CK) plans to use Queues for case management. CK wants to limit the ability to modify cases to the appropriate users. CK needs to understand the differences between a Private and Public Read Only organization-wide defaults sharing model on cases. Which two Queue behaviors should CK consider? (Choose two.)

1. A. In a Public Read Only sharing model, all users can view cases in a Queue. — đáp án hiện tại
2. B. In a Public Read Only sharing model, all users can take ownership of cases in the Queue.
3. C. In a Private sharing model, only queue members and direct reports can view cases in a Queue.
4. D. In a Private sharing model, only queue members can take ownership of cases in the Queue. — đáp án hiện tại