Câu 37: Salesforce Certified Service Cloud Consultant

Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide. Which approach should a consultant recommend in this scenario?

1. A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.
2. B. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting. — đáp án hiện tại
3. C. Assign a global team of experienced agents and leaders to create a common design template and report structure.
4. D. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.