Câu 8: Salesforce Certified Service Cloud Consultant

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

1. A. Create separate data category groups for each division and assign the category to a division profile.
2. B. Create a sharing rule for each division to provide access using the role hierarchy.
3. C. Create a sharing rule for each division to provide access based on criteria of the article.
4. D. Create a single data category group for each division and provide access using the role hierarchy. — đáp án hiện tại