Câu 39: Salesforce Certified Service Cloud Consultant

The contact center at Universal Containers offers support through phone, email, public website, and an Experience Cloud site. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? (Choose two.)

1. A. Number of Knowledge articles created each month. — đáp án hiện tại
2. B. Number of cases closed by self-service users. — đáp án hiện tại
3. C. Number of cases created using the Experience Cloud site by month.
4. D. Average call handle time by team.