Câu 46: Salesforce Certified Service Cloud Consultant
Cloud Kicks wants to view cases resolved on the first call. Reps have been trained to use Save & Close when creating a Case. An existing Closed Case report must be modified to show first call resolution. What is the recommended report change to meet the requirements?
Nội dung câu hỏi
Cloud Kicks wants to view cases resolved on the first call. Reps have been trained to use Save & Close when creating a Case. An existing Closed Case report must be modified to show first call resolution. What is the recommended report change to meet the requirements?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Filter on Status equals Closed Resolved
- B. Filter where Date/Time Opened equals Created Date — đáp án hiện tại
- C. Filter where Closed Date equals Created Date
- D. Filter on Closed When Created equals true
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