Câu 45: Salesforce Certified Service Cloud Consultant
A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve the efficiency of this operation. What are two reco…
Nội dung câu hỏi
A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve the efficiency of this operation. What are two recommended Service Cloud features that work together to improve the process? (Choose two.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Global Quick Action
- B. Email Templates — đáp án hiện tại
- C. Macros — đáp án hiện tại
- D. Quick Text
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