Câu 44: Salesforce Certified Service Cloud Consultant

A recent review of customer satisfaction surveys revealed the support center does a poor job of upselling new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer. What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

1. A. Validation Rules
2. B. Einstein Reply Recommendations
3. C. Service Analytics Predictions
4. D. Einstein Next Best Action — đáp án hiện tại